These regulations are implemented by the members of staff who are empowered to enforce their provisions by giving instructions to visitors. If they are not obeyed, and especially where identified breaches endanger the safety of property and people, the Nausicaá team will determine whether the person or persons in breach should be excluded.
The ticket desks are closed 1 hour and 30 minutes before the Centre closes.
The Centre has to close completely during certain periods of the year for works and maintenance, these periods are specified on the website: www.nausicaa.fr.
In the event of excessive visitor numbers, problems or any situation that endangers the safety of persons and property, ticket sales may be partially or fully stopped, or admissions to the Centre may be stopped, or the Centre may be partially or fully closed at any time of day, or the opening hours may be changed. No refunds for admission tickets can be claimed under this article.
Tickets and any other entitlements are non-exchangeable, non-refundable, revocable and void if altered. A ticket must be used by the same person during its period of validity. Tickets are valid for a single admission only. Visitors are asked to show the pass allowing them to leave and re-enter the Centre (see the accepted times). Reselling tickets on site and/or on the Internet or in any other location is prohibited.
No commercial activity may take place inside the building without Nausicaa’s consent.
a) Respect for the premises
Do not create graffiti or inscriptions or mark, soil or damage any part of the Centre. Any person who is caught in the act of doing so may be removed from the premises with no entitlement to a refund. The Centre reserves all rights to take legal action. Do not throw anything into the tanks. Do not suspend anything above the tanks.
• Visitors must not run.
• Visitors must wear appropriate daywear in all
• For the comfort of our visitors, it is strictly forbidden to smoke cigarettes, e-cigarettes or any other item which gives off vapour anywhere in the Centre, including in the open parts of the tour route.
• Visitors must give priority to persons with reduced mobility in places which are reserved for their use.
• Visitors must not disturb other visitors with any noisy behaviour, including by listening to radio or MP3 devices.
• Visitors must not spit into the water in tanks or on the ground or throw away pieces of chewing gum.
• Do not leave children unsupervised, otherwise Nausicaá cannot be held liable. Visitors under the age of 18 must be accompanied by a visitor aged 18 or over to enter the Centre and go on the tour. Any lost children will be handed over to a host(ess) who will take them to the entrance hall of the building in the reception area.
• Do not take pushchairs into the seating area around the sea lions.
• Do not go on the escalators with a child in a pushchair. Do not use the escalators in a reckless manner, including by going up or down them in the wrong direction, sitting on the handrails or steps or trying to slow the handrails down.
• Do not go past safety barriers; do not sit or hold onto guardrails and railings or place children on projecting edges.
• Do not lean or cause a child to lean over the surface of the water.
• Obey all signs giving instructions and special prohibitions which are placed along the visitor route.
• Report any accidents, illness of a person or abnormal events to a security guard. In the event of illness or an accident, victims will be treated by the Centre’s security department. It is forbidden to move an ill or injured person, make them drink or administer any medicines to them before the emergency services arrive. If a visitor who is a doctor, nurse or first aider intervenes upon proving their capacity, they will stay with the ill or injured person until the latter is evacuated; they will be invited to give their name and address to the security officer who is present on the premises.
• Do not obstruct access routes for firefighters, fire hydrants and more generally equipment contributing to the safety of the site, the buildings and the public for any reason whatsoever.
• If a fire starts, it is essential to remain as calm as possible. Everyone will be required to assist the staff where assistance from visitors is required, in accordance with article R642-1 of the Penal Code.
• All persons and all bags, packages or other items may be required to undergo a security inspection at the entrance to the Centre or inside it, according to the circumstances or in response to requests made by public authorities.
• We reserve the right to forbid visitors to bring bags, packages or other items into the Centre. These two clauses may be incorporated into the article below.